FAQ

  • I ordered both merchandise and cosmetics but I only received my cosmetics order so far, why is that?
    •  - Our Merchandise is fulfilled by our off site warehouse. All merchandise is shipped seperate from our cosmetics. 

  • How long do I have to initiate a refund & How long does a refund take?
    •  You have 24 hours from the time your order was placed to cancel. Refunds take 7-10 business days to go back into your account. 

  • How does Sezzle work?
    • Sezzle is a payment solution that lets you buy now and pay later via interest-free installment plans. When you complete a purchase with Sezzle, you’ll receive your item from the merchant right away — even without having paid for it in full. You’ll pay for a portion of your order at checkout, and we’ll take care of the rest.

  • I received my cosmetics order and it is damaged, what can be done?
    • You must send in a picture with in 24 HOURS from delivery date specified on tracking information in order to be replaced.

  • How does the points system work?
    • Make a purchase from the Lab Cosmetics and receive 10 pts for every dollar spent to redeem for free goodies! 

  • How do the lash subscriptions work?
    • Lash subscriptions are a monthly subscription service where you can get 1-2 lashes per month depending on what subscription you choose.
    • Money is automatically taken from your account on the first of every month. 

  • Can I cancel or change my order?
    • You must cancel with in 24 hours of placing your order.
    • You can not change your order once it has been placed. 
    • All sales are final unless damaged. 

  • When will my order ship?
    • We try our best to ship out all ordered the next day but can take up to 5 business days to ship. 

  •  How often do you restock?
    • We restock often check out social medias or join our mailing list to be notified. 
 
  • Do you ship internationally?
    • Yes we ship world wide! 

 

  •  Ingredients
    • Highlight and Blushes - Caprylic/Capric Triglyceride, Caprylyl Glycol, Phenoxyethanol, Hexylene Glycol. Mica (77019), Titanium Dioxide (77891), Tin Oxide (778161).Food grade flavoring oil, Isopropyl Alcohol

    • Décolleté Cremes - lauryl laurate, caprylic/capric triglyceride, polyhydroxystearic acid, isododecane, trimethylsiloxysilicate resin, candelilla wax, octyldodecanol, sunflower wax, silica, dimethicone, tocopherol.

    • Glitter gels -  Water, Carbomer, Triethanolamine, Jojoba Oil, Aloe Vera, Vitamin E Cosmetic Glitter

    • Saline solution - Water, Phenoxyethanol, MSM, DMAE Bitartrate, Hyaluronic Acid, Organic Rooibos Leaf Extract, Organic Green Tea Leaf Extract, Organic White Tea Leaf Extract, Organic Alcohol, Tetrasodium EDTA

    • Eye Primer -  Sweet Almond Oil, Titanium Dioxide, Yellow Beeswax, Castor Oil, Shea Butter, Iron Oxide, Cocoa Butter, Mica, Organic Jojoba Oil, Meadowfoam Oil, Evening Primrose Oil, Avocado Butter, Zinc Oxide, Vitamin E, Rosehip Seed Oil, Organic Aloe Oil, Rosemary Extract, Neem Oil 

    • Lip Scrubs - organic virgin unrefined coconut oil, Vitus vinifera (Grape) seed oil, castor oil, food grade flavoring

    • Bacteria Brush Soap - Coconut Oil, Palm Oil, Safflower Oil, Glycerine, Purified Water, Sodium Hydroxide, Sorbitol, Coco Amidopropyl Hydroxysultaine,Propylene Glycol,Sorbitan oleate, Oat protein.